Lucroneum

Privacy Policy

Last Updated: April 2026

1. Who We Are

This Privacy Policy describes how 27 Holdings LLC, doing business as Lucroneum ("Lucroneum," "we," "us," or "our"), collects, uses, discloses, and protects personal information in connection with our website, business payments platform, and related services.

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

Email: Support@Lucroneum.com

Address: 2221 NE 164th Street, Miami, Florida

2. Scope

This Privacy Policy applies to personal information we collect:

  • through our website and application;
  • when you request a demo, create an account, use our services, or contact us;
  • during onboarding, verification, compliance review, and ongoing use of the platform; and
  • from service providers, payment partners, compliance partners, and other third parties involved in providing the service.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control.

3. Information We Collect

We may collect the following categories of information:

Business and account information

  • name
  • work email address
  • phone number
  • company name
  • job title or role
  • business address
  • account credentials and authentication information

Onboarding, verification, compliance, and transaction-related information

  • business registration details
  • beneficial ownership or control-person information
  • information required for business verification, customer due diligence, sanctions screening, fraud prevention, and compliance review
  • recipient and payout information
  • payment, funding, settlement, and transaction records
  • communications and records relating to onboarding, compliance review, or support

Technical and usage information

  • IP address
  • browser type
  • device information
  • operating system
  • log data
  • pages viewed, actions taken, and timestamps
  • cookie and similar technology data

Communications

  • messages you send to us
  • support requests
  • demo or sales inquiries
  • feedback and other communications

We may also collect other information you choose to provide.

4. How We Use Information

We may use personal information to:

  • provide, operate, maintain, and improve our services;
  • create and manage accounts;
  • onboard customers and organizations;
  • verify identity and business information;
  • process funding, payouts, settlements, and related transactions;
  • perform sanctions screening, fraud prevention, risk review, and compliance checks;
  • monitor, prevent, detect, and investigate fraud, abuse, security incidents, and other harmful or unlawful activity;
  • comply with legal, regulatory, tax, accounting, compliance, and reporting obligations;
  • communicate with you about your account, transactions, support requests, updates, and service-related notices;
  • analyze usage, troubleshoot issues, and improve product performance;
  • enforce our terms, policies, and other legal rights; and
  • send marketing or promotional communications where permitted by law, subject to your choices.

5. Legal Bases for Processing

Where applicable under data protection law, we process personal information on one or more of the following bases:

  • to perform a contract or take steps requested before entering into a contract;
  • to comply with legal or regulatory obligations;
  • for our legitimate interests, such as operating, securing, improving, and administering the service; and
  • with consent, where consent is required by law.

6. How We Share Information

We may disclose personal information to:

Service providers and infrastructure vendors

Companies that help us host, secure, maintain, support, and operate the service.

Payments, wallet, banking, and compliance partners

Third parties involved in funding, payouts, wallets, payment processing, onboarding, business verification, KYB/KYC, fraud prevention, sanctions screening, and related regulated or operational functions. This may include Bridge, which may assist with onboarding, KYB/KYC, compliance, and payments-related infrastructure.

Professional advisors

Lawyers, auditors, consultants, insurers, and accountants.

Corporate transaction participants

Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

Authorities and legal recipients

Regulators, law enforcement, courts, and other third parties where required by law, regulation, legal process, or where necessary to protect rights, safety, property, users, or the integrity of the platform.

We do not sell personal information in exchange for money.

7. International Transfers

We and our service providers may process personal information in countries other than the country where it was collected. Where required by law, we take steps designed to provide appropriate safeguards for international transfers.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide the service;
  • maintain business and transaction records;
  • comply with legal, regulatory, tax, accounting, compliance, audit, and recordkeeping obligations;
  • resolve disputes;
  • enforce our agreements; and
  • protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reasons it was collected.

9. Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

10. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • keep the website and application functioning;
  • remember preferences;
  • improve security;
  • understand usage and performance; and
  • support operation of the service.

You may be able to control cookies through your browser settings. Depending on your location, additional cookie choices may be provided where required by law.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • access personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of certain information;
  • object to or restrict certain processing;
  • request portability of certain information;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with a relevant supervisory authority.

To exercise applicable rights, contact us at Support@Lucroneum.com. We may need to verify your identity before responding.

12. Marketing Communications

You may opt out of non-essential marketing emails by using the unsubscribe link in those communications or by contacting us. We may still send service-related or transactional communications.

13. Children's Privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

14. Third-Party Services

Our service may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy notices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last Updated" date. Where required by law, we will provide additional notice.

16. Contact Us

27 Holdings LLC

Email: Support@Lucroneum.com

Address: 2221 NE 164th Street, Miami, Florida

    Privacy Policy | Lucroneum